How to arrange a Return

All orders must be returned to our nominated address within 30 days from your purchase date.
[Extended return period valid on orders placed between 5th November - 25th December 2023 only] Please get in touch with our team via email to arrange a return. 

Please note that returns received after the 30 day Money-Back Guarantee period has expired will not be accepted and you will be ineligible for a refund. Where proof of postage before the 30 day period can be supplied, the return may be accepted but will incur a £10.00 re-stocking fee.

Please contact our customer support team via email to arrange a return. You will be emailed our returns form which must be completed with your customer and order information for identification purposes and included within your return and instructions on our address. Please inform our team if you are not able to print your form.

Please note that our returns address is not the same as our dispatch address, and any un-arranged returns sent to the wrong address may not be processed.

Shipping charges for the return of the order are the responsibility of the customer, and are non-refundable. We always recommend selecting a Tracked or Recorded service as Pulsio cannot be held responsible for any undelivered or delayed returns.

Please note that additional delivery costs chosen at checkout where applicable, will not be refunded. This applies if an additional or upgraded delivery method is chosen such as Next Day or Special Delivery.

Once we receive and inspect your return, refunds are processed within 2-5 business days.  

You will receive an email notification from our store once your refund has been processed.

Please note that depending on the payment method you have chosen, it may take a few more days for the refund to appear on your statement. 

As a general guideline (card payments), refunds can appear on your statement within 1-4 business days once they are issued, but can take up to 10 working days, depending on your bank’s processing times.